An agent that runs your practice between your site visits.
Recalls landing. Treatment plans converting. Vendor orders drafted. Lab dispatches tracked. NHS claims reconciled. Compliance flagged before audits. Cash flow forecast monthly. Rota gaps filled. Patient comms queued. Provider scorecards drafted. Every week. Every site. Without you in the day-to-day.
Year one's done — 1.47×, just shy of target. Where do you want to look?
[ PRACTICE JARVIS · MONTH 12 · WHITE BRIDGE DENTAL GROUP ]
Try it live →The problem
You bought the software. The data came. The action didn't.
And the suppliers, the labs, the staff certifications, the daily ops — those run on memory.
UK dental practices have spent ten years buying modern PMS — Dentally, SOE, R4, and similar cloud suites. The data is in there. Recalls, claims, conversion rates, provider performance, front-office leakage, multi-site benchmarks. All of it.
You hire a marketing agency that doesn't understand the data. An accountant who reports on it after the fact. A practice manager — at £3,000-£4,000 a month — who runs the day, manages by gut, and can't pull a clean report without three weeks of effort — three weeks for a report you'll act on in three days. Meanwhile, recalls leak, treatment plans don't convert, your second site looks nothing like your first, and your fourth chair sits empty on Wednesday afternoons.
The numbers are screaming. Nobody's listening.
This is your practice, in NorthchAIr.
White Bridge Dental Group · 3 sites · NHS-mixed + Practice Plan · Month 12 of engagement. Real cohorts, real KPIs, real action queue. Click anything inside. Ask the agent anything.
Practice Intelligence, daily.
Composite Growth Score, EBITDA, OCPSPD, per-clinician profitability, recall recovery — every morning, on a single dashboard. Click any KPI and drill down. Ask the agent anything in plain English.
Today's queue, drafted.
The Daily Action Hub: today's recall drafts, FTA recoveries, treatment plan follow-ups, vendor reorders, lab chasers. Your team reviews, edits, triggers in your PMS. We draft. You send.
The cadence, automatically.
Morning briefing in your team's WhatsApp at 7am. End-of-day summary at 18:00. Weekly huddle agenda every Monday. Monthly review pack auto-drafted. The rhythm a £4,000-a-month practice manager runs — at £875.
NorthchAIr across every layer of your practice.
Forty capabilities. One brain. Three layers. Hover any node (or tap on mobile) to see what it does, what it's worth, and which tier it lives in.
Practice Profilerepository
Patient Profilemasked
Plan Membershiplive ledger
Rota & Calendarlinked to PMS
Surgery & Equipmentinventory
Lab Case Registeractive queue
Vendor Master Listlive ledger
SOP Librarysearchable
Comm Template Librarybrand-tuned
Compliance Evidenceaudit-ready
IPC Logsrunning
Training & Certper staff
Accounting Chartnormalised
Profitability & EBITDAfrom accounting
OCPSPD Dailybreakeven £/day
Per-Clinician Profitmonthly
Per-Treatment Margincategory-level
Treatment Plan Funnelconversion
Recall Intelligencecohort + recovery
NHS Reconciliation3-source
Composite Growth Scoreheadline KPI
Provider Scorecardsworking doc
Multi-Site Benchmarkingpeer band
Lost Patient Cohortsrecovery
Cost Variance Anomaliesline-by-line
Vendor Cycle Intelspend analytics
Lab Performanceturnaround + cost
Practice ValuationYear 2 unlock
Daily Action Hublive in Notion
Recall Comm Draftsweekly
FTA Recovery Draftsdaily
Plan Follow-Up Draftsweekly
Pre/Post-Op Draftsdaily
Vendor Order Draftscycle-triggered
Stock Reorder Draftsthreshold
Lab Case Chasersturnaround
Compliance Remindersdeadline
Training Nudgesper staff
Weekly Huddle AgendaMonday 7am
Monthly Owner Reviewauto-monthly
The substrate. We ingest from your PMS, your accounting tool, your rota, your vendor invoices, your team — and hold it in one per-practice operations repository. Patient data is masked at the boundary. Your accountant sees half. Your PMS sees half. We see both.
The brain. Every month, what's profitable, what's eroding, who's earning their chair, which costs are out of band. Diagnostic, not just descriptive. The strategic layer your practice has never had visibility into. Now visible. Daily.
The hands. Every day, an agent in your team's WhatsApp posts the morning briefing, drafts the patient comms, surfaces the reorders, queues the priorities. Your team triggers, the agent drafts. Auto-send is off — your name and your registration sit on every patient communication.
Every node above progresses through five maturity stages from Week 1 to Week 24. See the sequence →
Proof — by what arrives, automatically.
Two views. Left: thirty processes running on autopilot, every morning, before the team logs in. Right: every output you receive is configurable — daily, weekly, monthly, or quarterly. You decide what shows up when.
This is one practice's morning. By 09:00 — before the first patient arrives — thirty processes have run, drafts are queued, the team's huddle agenda is on Notion, and the owner's dashboard is current.
Most clients pick a hybrid: dashboard daily, P&L monthly, multi-site quarterly. Adjusted any time. The agent rebuilds the cadence overnight.
The agent keeps the rhythm. Your team keeps the agency.
A 24-hour view of one day in a NorthchAIr-managed practice. Five touchpoints. The agent does the producing; the team does the deciding.
Two integrations. One engine. Three outputs.
Patient data is masked at the boundary — NorthchAIr's repository never sees patient names or contact details. We work in cohorts and IDs. UK GDPR compliant; DPA in every engagement.
CareStack day 1 · Dentally month 3 · SOE Exact and R4 month 6 (Practice Management). Xero day 1 · QuickBooks month 3 · FreeAgent month 6 · Sage month 9 (Accounting).
Per-practice operations repository. Canonical schema + per-source adapters. DuckDB analytics layer. Anthropic Claude Sonnet 4.6 for narrative + diagnostic. Hosted by NorthchAIr (or local install at AI Partnership tier).
Monthly Practice Intelligence Report (PDF + linked Notion + live HTML). Live HTML dashboard at your-practice.northchair.co.uk. Daily Action Hub in Notion + agent in your team's WhatsApp.
Not a demo. The engine.
Thirty seconds of NorthchAIr running: code generating a Practice Intelligence Report, the Daily Action Hub populating, the morning briefing landing in the staff WhatsApp. Real code, real outputs, against a real practice's data.
How it matures
How the agent gets bolder. Five stages of authority.
This is how the eight mechanisms above progressively automate over six months. By Month 6, the action layer is running.
Data lands in our ecosystem.
Every KPI visible in your dashboard.
Ranked worklists with named owners.
Comms, orders, transactions pre-drafted.
Auto-sent on your schedule.
PMS connected. Data flowing into the ecosystem.
KPI dashboard at your subdomain. PIR generating monthly.
Named worklists landing weekly. Every action has an owner.
Comms, orders, and transactions pre-drafted for approval.
Vendor orders, lab dispatches, payroll instructions auto-sent.
The commercial
Tied to measurable growth. Agreed in Month 1. In writing.
The strongest risk reversal in UK dental ops. Composite growth score covers revenue, conversion, retention, new patients, and recall reactivation. Agreed in Month 1. Voids cleanly if customer at fault.
40% revenue · 20% conversion · 20% retention · 10% new patient · 10% recall reactivation
Three tiers. One guarantee. Then choose your tier.
AI Insights
Diagnostic / Lite. Your data, in our ecosystem. Every KPI surfaced. We read; you act.
- ·Monthly Practice Intelligence Report (6 pillars, ~50 leaves)
- ·Quarterly 60-min strategy call
- ·Compliance Hub flag radar (CQC 34 Quality Statements)
- ·Recall + lapsed-patient lists (optional add-on)
- ·1 KPI money-back guarantee
AI Practice Manager
The marquee. By Month 6, automated.
- ·Everything in AI Insights
- ·Action layer: Recommend + Draft across all functions
- ·Trigger live for 9 leaves: vendor orders, stock cycle, lab dispatches, IPC nudges, training reminders, certification alerts, internal staff comms, payroll instructions
- ·Daily Action Hub on staff WhatsApp
- ·Weekly worklists + monthly reports
- ·Weekly 45-min strategy call
- ·Quarterly Owner Strategy Day
- ·2 KPI money-back guarantee
AI Partnership
Fractional-COO-equivalent at a quarter of the cost.
- ·Everything in AI Practice Manager
- ·Bespoke per-segment recall + per-modality conversion analysis
- ·Custom dashboards + experiment tracking (payment-plan trials, deposit-on-acceptance, vendor consolidation)
- ·First access to Y2 Trigger graduations: Twilio patient comms (PECR), supplier APIs, predictive layers
- ·Weekly + on-demand calls + monthly Owner deep-dive
- ·Bespoke white-glove on vendor consolidation
- ·3 KPI + scope money-back guarantee
Your operational data, your team's trust to run the cadence with them, and a 6-month minimum commitment to test the system end-to-end.
25% off list pricing — locked for 36 months. Founders' Council seat. Annual founders' dinner. Priority Sprint slot. Direct line to the founder.
We get a foundational customer who shapes the product. You get the strongest pricing we'll ever offer, with the founder personally invested in your outcome. Symmetric upside.
Every engagement starts with a 7-Day Transformation Sprint.
A 7-day diagnostic + read-out. We ingest your data, surface every KPI across all 6 pillars, recommend the 90-day playbook, deliver the Practice Intelligence Report. Then you decide.
Through 31 Dec 2026: Sprint fee credits 100% to month 1 if you convert. From 1 Jan 2027: non-recoverable setup fee.
[ See the day-by-day Sprint breakdown → ]Short form · Personal review · Reply within 48h
The math on a single £1m practice.
Three things you get back: time you stop spending on busywork, money you stop paying somewhere else, and revenue you start collecting from levers your team can finally execute. Anchored in the founder's 244-practice book and the UK market's alternative pricing. Refined as the Founding 40 cohort lands in 2027.
70–110 hours of practice manager time, every month.
Per practice, per month. Anchored in the founder's 244-practice book. Hourly rates set conservatively against UK dental wage benchmarks: Practice Manager £20–25/hr, Receptionist £12–15/hr, Nurse £15–18/hr, Compliance Lead £18–22/hr.
| PROCESS | TIME SAVED/MO | PERSON | £/HR | £/MO SAVED |
|---|---|---|---|---|
| KPI compilation + monthly P&L commentary | 8–12 hrs | Practice Manager | £25 | £200–£300 |
| Recall calling and chasing | 12–20 hrs | Nurse + Reception | £15 | £180–£300 |
| Lab case admin and chasing | 10–15 hrs | Practice Manager | £15 | £150–£225 |
| Vendor management (orders, invoice reconcile) | 8–12 hrs | Practice Manager | £20 | £160–£240 |
| Stock reordering and consumables tracking | 6–10 hrs | Practice Manager | £15 | £90–£150 |
| Patient comms drafting (recall, FTA, plan, pre-op) | 10–15 hrs | Practice Manager | £15 | £150–£225 |
| NHS claims chasing (NHS practices only) | 8–15 hrs | Practice Manager | £20 | £160–£300 |
| Compliance evidence collection | 4–6 hrs | Compliance Lead | £20 | £80–£120 |
| Training and certification tracking | 3–5 hrs | Practice Manager | £20 | £60–£100 |
| TOTAL — single-site mixed practice | 70–110 hrs/mo | blended £18/hr | £14.8K–£23.5K/yr |
Up to £51,600 a year of external advisory and tooling — gone.
Only counts where the practice currently engages each. Most ambitious owner-operators carry one or more of these line items today.
Composite growth 1.0× → 1.5× = +£68K–£175K/year.
Anchored in the composite growth score guarantee thresholds applied to a £1m-turnover single-site practice. Multi-site, NHS-mixed, and high-end private practices land at different points of the ranges — your Sprint diagnostic gives the practice-specific numbers before you commit.
| LEVER | TYPICAL RECOVERY (£1M PRACTICE) |
|---|---|
| Recall reactivation (overdue cohorts → bookings) | +£15K–£40K/year |
| Treatment plan conversion uplift (+10–20pp) | +£25K–£60K/year |
| Walkout retention (booking-at-walkout → 65%+) | +£20K–£50K/year |
| Cost-base optimisation (materials/labs/vendor consolidation) | +£8K–£25K/year |
| TOTAL — composite growth 1.0× → 1.5× | +£68K–£175K/year |
Conservative 7.9× · Aggressive 21.8×
| Time saved | £14,800 |
| Coach replacement | £0 |
| Revenue recovery | £68,000 |
| TOTAL | £82,800 |
| Time saved | £23,500 |
| Coach replacement | £30,000 |
| Revenue recovery | £175,000 |
| TOTAL | £228,500 |
Time-saved figures are anchored in the founder's two years of operating data across 244 UK practices, with hourly rates set conservatively against current UK dental wage benchmarks (Practice Manager £20–25/hr, Receptionist £12–15/hr, Nurse £15–18/hr, Compliance Lead £18–22/hr). Hours assume a single-site mixed-modality practice; multi-site and specialty practices land at different points of the ranges.
Cost-replacement figures use the median price point of UK dental advisory and tooling categories: dental business coaching engagements £2,000–£3,500/mo, part-time management accountants £1,000–£2,000/mo, KPI dashboard SaaS subscriptions £200–£500/mo. Only counts where you currently engage each.
Revenue-recovery figures are derived from the composite growth score guarantee thresholds (1.0× → 1.5× over 12 months) applied to a £1m-turnover single-site practice. Recall reactivation, treatment plan conversion, walkout retention, and cost-base optimisation are the four levers anchoring the score.
Multi-site, NHS-mixed, and high-end private practices land at different points of the ranges. Your 7-Day Sprint diagnostic gives the practice-specific numbers before you commit.
Different tiers, different multipliers.
These are anchored estimates, not guarantees. The composite growth score guarantee is a separate commitment — see the commercial section. Customer case studies, sourced from the Founding 40 cohort, will be published from Q2 2027 with names, numbers, and methodology. Numbers above will be refined and replaced with real outcomes as case studies land.
Start with the 7-Day Sprint
One week to clarity. Six months to transformation.
Every engagement starts with a paid 7-Day Sprint — a deep diagnostic of your operational pillars. Sprint fee credits 100% to month one if you continue.
- Day 1Kickoff call · 90 min · NDA + DPA signed live
- Day 2Data ingest · pillars validated · status email at 17:00
- Day 3–5Pillar analysis · patterns surfaced · report drafted
- Day 6Polish + read-out preparation · quiet day
- Day 7Read-out call · headline findings + 90-day playbook + tier recommendation
Boundaries
Five things we never automate. By design.
Patient communications
We draft, you trigger in your PMS. Patient data stays in your PMS. We never send to patients.
Clinical decisions
Treatment planning, patient prioritisation, lab choice for clinical reasons — clinicians decide. We surface what's worth deciding on.
Hiring and firing
Your HR partner handles employment. We surface training gaps and recruitment funnel data, but never decide.
CQC remediation
We flag every compliance issue against the 34 Quality Statements. Your Registered Manager remediates.
Coaching delivery
We surface what to coach on. The coaching itself is the owner's job.
Everything else — yes.
The five categories above are the parts of practice management that require human judgement, relationships, or regulatory authority. We deliberately don't replace them. Everything else — yes.
Questions
Yes. NorthchAIr is PMS-agnostic. We work with Dentally, SOE Exact, R4, and other leading systems. Month one of every engagement is a data integration setup; from month two onwards, your reports run automatically and your repository populates.
Built by an operator who's seen 250 UK practices
250 UK practices visited in one year. Two years building the analytics layer that ran 244 of them. The product is what came next.
Built by an operator who watched 250 UK practices for a year, then engineered the analytics layer that ran 244 of them.
From inside 244 UK dental groups, the same operational pattern repeated: data sitting in PMSes, decisions waiting on a practice manager who couldn't keep up, reports landing three weeks after they mattered. Recalls slipping. Plans unbanked. Vendor cycles running on memory. Compliance flags surfacing only when someone happened to check.
NorthchAIr is the response — the AI Practice Manager built from inside the problem, not above it. Same operational pattern, now run by an agent across every week, every site, at a quarter of the cost of a human practice manager.
The 9th pillar — Profitability & Financial Intelligence — launches with NorthchAIr in September 2026, replacing the £2,500-a-month dental business coach with daily, automated, accountable intelligence.
28 of 40 founding spots remain.
Short form. Personal review by the founder. Reply within 48 hours. If you're not the right fit, you get a thoughtful no with reasoning — no silent ghosting.
Apply for the Founding 40 →